14 DAYS RETURN

Vayo provides 14 days piece of mind for the customers. No questions asked, If the purchased item does not meet your expectations, Vayo will refund 100% of your purchase price. We believe returns should be easier and seamless so we will not ask any questions. However, Vayo may charge a one off $10 restocking fees.

Note: Vayo will accept returns in most cases, but cannot accept any returns or exchange if the Jewellery is worn, different from its original form due to hygiene issues.

Return Process

Step 1: Simply write to us at¬†[email protected]¬†with your order number and name and we will authorize return within 48 hours.

Step 2: Pack Jewellery in the Vayo Box that comes with your Jewellery including all the accessories and any free gifts that came with your purchase.

Step 3: Send it to the address provided to you through any postage you may use.

Step 4: Once we receive the Jewellery, confirming what was sent to you, we will process the refund within 48 hours of receiving it. There is a $10 Restocking Fees that may apply, We may also choose to waive that for you as well.

Exchange Policy

As long as the item is not worn, Vayo allows 14 days exchange.

Exchange Process

Step 1: Simply write to us at¬†[email protected]¬†with your order number and name and we will authorize return within 48 hours.

Step 2: Pack Jewellery in the Vayo Box that comes with your Jewellery including all the accessories and any free gifts that came with your purchase.

Step 3: Send it to the address provided to you through any postage you may use.

Step 4: Once we receive the Jewellery, confirming what was sent to you, we will process the exchange within 48 hours of receiving it. There is a $10 Restocking Fees that may apply, We may also choose to waive that for you as well.

How many times can I exchange

As long as you are not happy with the product and it does not meet nor satisfy your expectations we will refund you the full amount. There will be a minimal $10 restocking fees applied when processing refunds.

Warranty

Every Jewellery sent to you will come with a Vayo Certification Card and Electronic Invoice sent to you.

Vayo provides 12-month warranty on every Jewellery purchased. We will repair or replace any Jewellery which has a manufacturing fault except normal wear and tear.

Every Jewellery go through Vayo‚Äôs quality checks before shipping to you, we take every possible effort to ensure you get product in perfect condition. However due to unforeseen circumstances and in any event during transit any item gets damaged or not in the condition that you bought, please contact us at¬†[email protected]¬†for return, exchange or refund.

We do not provide warranty on altered, misused or general wear and tear items. Items cannot be exchanged, returned or refunded outside the warranty period.

Undelivered Order

In the instance when order is undelivered for reasons including but not limited to,

  • Incorrect Shipping address provided by customer
  • Customer refuses to accept the order shipment
  • Customer failed to pick up order shipment from AUS Post/Courier Depot when pick up card left in letterbox
  • The courier has exhausted all attempts to deliver yet the customer remains unavailable to accept the order shipment.

Item will be returned to Vayo and customer will be charged flat $20 for domestic orders and $40 for International orders. Remaining amount will be credited to customer’s account once we receive undelivered order in full.

Questions

If you have any questions about the return, exchange or warranty, please contact us at¬†[email protected]