1. 100 DAYS RETURN

Vayo provides 100 day piece of mind for the customers. No questions asked, If the purchased item does not meet your expectations, Vayo will refund 100% of your purchase price. We believe returns should be easier and seamless so we will not ask any questions.

Note: Vayo will accept returns in most cases, but cannot accept any returns or exchange if the jewellery is worn, different from its original form due to hygiene issues.

  1. Return Process

Step 1: Simply write to us at [email protected] with your order number and name and we will authorize return within 48 hours.

Step 2: Pack Jewellery in the Vayo Box that comes with your jewellery including all the accessories including any free gifts that came with your purchase.

Step 3: We will then provide the courier company details or send you the envelope to send it back to us.

Step 4: Once we receive the jewellery, confirming what was sent to you, we will process the refund within 48 hours of receiving it.

  1. Exchange Policy

As long as the item is not worn, Vayo allows 100 day exchange.

  1. Exchange Process:

Step 1: Simply write to us at [email protected] with your order number and name and we will authorize exchange within 48 hours.

Step 2: Pack Jewellery in the Vayo Box. Please do not include any free gift or accessories that you receive as that was part of the order and complimentary.

Step 3: We will then provide the courier company details or send you the envelope to send it back to us.

Step 4: Once we receive the jewellery, confirming what was sent to you, we will process the exchange within 48 hours of receiving it.

  1. How many times can I exchange

Vayo will provide complimentary exchange with free postage over 100 days as 1 time complimentary offer.

  1. Warranty

Every Jewellery sent to you will come with a Vayo certification card.

Vayo provides 12 month warranty on every jewellery purchased. We will repair or replace any jewellery which has a manufacturing fault except normal wear and tear.

Every Jewellery go through Vayo’s stringent quality checks before shipping to you, we take every possible effort to ensure you get product in perfect condition. However due to unforeseen circumstances and in any event during transit any item gets damaged or not in the condition that you bought, please contact us at [email protected] for return, exchange or refund.

We do not provide warranty on altered, misused or general wear and tear items. Items cannot be exchanged, returned or refunded outside the warranty period.

  1. Undelivered Order-

In the instance when order is undelivered for reasons including but not limited to,

  • Incorrect Shipping address provided by customer
  • Customer refuses to accept the order shipment
  • Customer failed to pick up order shipment from AUS Post/Courier Depot when pick up card left in letterbox
  • The courier has exhausted all attempts to deliver yet the customer remains unavailable to accept the order shipment.

Item will be returned to Vayo and customer will be charged flat $20 for domestic orders and $40 for International orders. Remaining amount will be credited to customer’s account once we receive undelivered order in full.

  1. Questions

If you have any questions about the return, exchange or warranty, please contact us at [email protected]