Return. Exchange and Warranty

14 DAYS RETURN

Vayo provides 14 days piece of mind for the customers. No questions asked, If the purchased item does not meet your expectations, Vayo will refund 100% of your purchase price. We believe returns should be easier and seamless so we will not ask any questions. However, Vayo may charge a one off $10 restocking fees.

Return Process

Step 1: Simply write to us at hi@vayo.com.au with your order number and name and we will authorize return within 48 hours.
Step 2: Pack Jewellery in the Vayo Box that comes with your Jewellery including all the accessories and any free gifts that came with your purchase.

Step 3: Send it to the address provided to you through any postage you may use.

Exchange Policy

As long as the item is not worn, Vayo allows 14 days exchange.

Exchange Process

Step 1: Simply write to us at hi@vayo.com.au with your order number and name and we will authorize return within 48 hours.
Step 2: Pack Jewellery in the Vayo Box that comes with your Jewellery including all the accessories and any free gifts that came with your purchase.

Step 3: Send it to the address provided to you through any postage you may use.

How many times can I exchange

As long as you are not happy with the product and it does not meet nor satisfy your expectations we will refund you the full amount. There will be a minimal $10 restocking fees applied when processing refunds.
Warranty
Every Jewellery sent to you will come with a Vayo Certification Card and Electronic Invoice sent to you.
Vayo provides 12-month warranty on every Jewellery purchased. We will repair or replace any Jewellery which has a manufacturing fault except normal wear and tear.

Warranty

Every Jewellery sent to you will come with a Vayo Certification Card and Electronic Invoice sent to you.
Vayo provides 12-month warranty on every Jewellery purchased. We will repair or replace any Jewellery which has a manufacturing fault except normal wear and tear.

Every Jewellery go through Vayo’s quality checks before shipping to you, we take every possible effort to ensure you get product in perfect condition. However due to unforeseen circumstances and in any event during transit any item gets damaged or not in the condition that you bought, please contact us at hi@vayo.com.au for return, exchange or refund.

Undelivered Order

In the instance when order is undelivered for reasons including but not limited to,

  • Incorrect Shipping address provided by customer
  • Customer refuses to accept the order shipment
  • Customer failed to pick up order shipment from AUS Post/Courier Depot when pick up card left in letterbox
  • The courier has exhausted all attempts to deliver yet the customer remains unavailable to accept the order shipment.

Questions

If you have any questions about the return, exchange or warranty, please contact us at hi@vayo.com.au